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Scaling With Lyft:
0-1000 Agents, Skyrocketing NPS, and Big Savings.

With our relentless speed to scale, deep domain expertise, and nimble platforms, we were able to help Lyft quickly scale its customer success operation, dramatically improve CX & NPS, and effectively remove costs.

  • 1000+ In less than 2 years, we launched customer support for Lyft and scaled to 1000 agents, providing Voice, Email, and SMS support.
  • +35pts With our proactive outreach program and 5-Star Survey, we achieved a 35pt increase in NPS vs. the standard Lyft program.
  • 20% With our proactive outreach program, we reduced customer payouts by $2 per customer.
  • #1 We became Lyft’s #1 Customer Success partner.

Discover how to accelerate growth and successfully scale at speed.Contact us today.

Think Fast
Close

The fastest growing brands in the world trust Velocity.

Don’t feed the bears.
Get bullish with Velocity.

Add More.
Keep More.

We’ve connected our advanced digital marketing capabilities to our friendly and talented contact center agents for $2BN yearly in increased lifetime value for our clients, all while engaging in world-class customer support programs to make sure those new customers stay for a lifetime.

Create & Motivate
Valuable Brand Assets

With our powerful omni-channel CX capabilities, world-class support agents, and real-time issue resolution workflows, we work to develop a passionately loyal customer base for each of our clients, resulting in millions in new lines of service each year.

Cut Costs.
 

Onshore, nearshore, offshore – we scale quickly, shore smartly, and improve efficiencies to minimize costs while maximizing customer value. Its’ what we do best – allowing you to focus on what you do best.