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Leading Fitness Technology Brand

Lowering Heart Rates: Winning with Velocity

Prior to ibex, this leading fitness technology company had never before supported pre-sales e-Commerce customers.

Strategy
To successfully meet and exceed the company’s needs, ibex strategically analyzed their customer buy-flow.

Discovery
ibex recognized that new customers were becoming ‘stuck’ during the online buying experience.

Solution
To address this, ibex established Chat, Voice, Social Media LOB teams to better support consumers as they looked to purchase the company’s products.

in additional revenue over the last 2 quarters
(vs. prior year periods) and accelerating performance.

Program revenue

The program cost

Reduced total cost-per-contact by

during 2017 saving the company 2.08M

Ranked

in CSAT across all company vendors

conversion rate
commerce CSAT has increased

  • $1.03m

    in additional revenue over the last 2 quarters (vs. prior year periods) and accelerating performance.

  • Program revenue

    5x

    The program cost

  • Reduced total cost-per-contact by

    42%

    during 2017 saving the company 2.08M

  • Ranked

    #1

    in CSAT across all company vendors

  • 32%

    conversion rate

    commerce CSAT has increased

Results:

  • Program Launch • Bend, OR – 2015
  • Manila, PH (Paranaque) Expansion | July 2016 • Site launched with 32 agents for Email Customer Care
  • Current Program Size in Manila (Paranaque) PH • 218 Agents
2016 2017 2018 218 agents today

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Create & Motivate
Valuable Brand Assets

After each click, our SEO-powered landing pages and award-winning sales agents engage, convert, and upsell for enhanced revenue generation and customer growth.

Cut Costs.
 

With a sophisticated advertising game-plan in place, we run continuous and ever-optimizing ad campaigns across all channels to drive new and valuable lines of business for maximum revenue growth.

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