Leading Fitness Technology Brand
Lowering Heart Rates: Winning with Velocity
Prior to ibex, this leading fitness technology company had never before supported pre-sales e-Commerce customers.
To successfully meet and exceed the company’s needs, ibex strategically analyzed their customer buy-flow.
ibex recognized that new customers were becoming ‘stuck’ during the online buying experience.
To address this, ibex established Chat, Voice, Social Media LOB teams to better support consumers as they looked to purchase the company’s products.